Every day millions of businesses use chat programs to communicate in real time with associates, customers and suppliers across the street or on the other side of the globe. Applications such as AIM, ...

The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls. Session-based live chat: a function universally disliked by customers, and it’s ...

Facebook just moved one step closer toward its goal of allowing users to swap messages across Messenger, WhatsApp and Instagram. Today, the company announced that it's rolling out a new version of ...

Facebook’s plan to unify its messaging apps is beginning to take shape. The company will begin incorporating more of Messenger’s features into Instagram’s in-app chat, including the ability to send ...

For the first time, Facebook is opening up to children under age 13 with a privacy-focused app designed to neutralize child predator threats that plague youth-focused competitors like Snapchat.

Windows Live Messenger, formerly called Windows Messenger and MSN Messenger, has a feature that can save all of your conversations to a folder on your computer. A contact's previous messages may ...