Self-checkout machines increasingly overwhelm retail from groceries to airports with the promise of speed and lower labor costs. A new screen request for tips on machine-only transactions, however, ...

While the self-checkout kiosks sit empty, a fascinating group of shoppers deliberately chooses the longer human cashier ...

You may have a love or hate relationship with the supermarket's self-checkout lanes. On days when I feel particularly impatient or have a small grocery load, I head for the self-checkout lane, hoping ...

A study tracked purchases at grocery stores during the rollout of self-checkout between 2008 and 2011. Shoppers were significantly more likely to buy stigmatized items—especially condoms and pregnancy ...

You wouldn’t think we’d need a law to protect human interaction from being programmed out of what’s considered an everyday exercise. But when it comes to checkout lines at grocery stores, that’s ...

More shoppers are stealing from self-checkouts and what they're taking may surprise you. In a new study by Lending Tree, 27% of respondents admitted to stealing something from the self-checkout ...