Q4 2025 Earnings Call January 28, 2026 9:00 AM ESTCompany ParticipantsDavid Kelley - Head of Investor RelationsGregory ...

Cignetti turned a near-perennial doormat into a juggernaut literally overnight. If all goes to plan Monday and IU wins its ...

When a toddler comes home from daycare with a fresh bruise, most caregivers brace for a quick explanation at pickup, not a ...

DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...

A child care facility at the heart of Nick Shirley's viral video alleging fraud in Minnesota has a history of violations, according to the Minnesota Department of Human Services. A Minnesota ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and home services. Home services and remodeling companies depend on the telephone more ...

NASHVILLE, Tenn. (WKRN) — U.S. Immigration and Customs Enforcement plans to establish a “National Call Center” in Nashville, according to an agency contracting document reviewed by ABC. The document ...

UPDATE: Activision and Paramount Pictures have officially announced that Taylor Sheridan will write and produce the Call of Duty movie with Peter Berg, who will also write, direct and produce the live ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...